Privacy Policy

Urban Freights PTE. LTD. (“Urban Freights”, “we”, “us”) respects the privacy of visitors to urbanfreights.com and clients who use our logistics services. This policy explains what information we collect, how we use it, and the choices available to you.

Information We Collect

We collect information you provide directly, including when you:

• Submit an enquiry or request a quote through our website forms.
• Contact us by phone or email.
• Provide shipment, cargo, or contact details as part of a logistics engagement.

This may include your name, company, email address, phone number, and shipment-related details such as origin, destination, and cargo type.

How We Use Information

Information collected is used to:

• Respond to enquiries and quote requests.
• Plan, coordinate, and document logistics services on your behalf.
• Communicate with you about shipments, documentation, and compliance requirements.
• Maintain records required for customs, regulatory, and operational purposes.

Sharing of Information

We do not sell personal information. Information may be shared with carriers, customs authorities, and other parties directly involved in coordinating and delivering a shipment, limited to what is necessary to complete that service.

Data Retention

Information is retained for as long as necessary to provide our services and to meet documentation, regulatory, and recordkeeping requirements applicable to logistics and customs processes.

Website Forms

Enquiry and quote request forms on this website prepare an email to info@urbanfreights.com using the details you provide. Submitting a form opens your email client with this information prefilled; the message is sent only once you choose to send it.

Your Choices

You may contact us at any time to ask what information we hold about you, request corrections, or ask that we stop using your information for future communication, subject to any records we are required to keep for regulatory or operational reasons.

Contact

Questions about this policy can be directed to info@urbanfreights.com or +975-17171717.